iService Inspection
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STEP 1
Empower the store supervisor The store supervisor can implement store standards by iService inspection app, recording the appropriate errors by photo shooting, voice, text.
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STEP 2
Alert notification When tasks are incomplete or abnormal, the store supervisor can send a notification and offer suggestions to their store managers.
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STEP 3
Check and confirmed After the store manager resolves the issue, the store supervisor confirms the status and sends the results to the to brand headquarters.
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STEP 4
Store KPI Brand headquarters can quantitatively check the performance of different stores based on the store supervisor's audit.
Digital store auditing is the trend.
Traditional store auditing involves considerable paperwork, which makes paper consumption and printing costs higher compared to digital systems. Other major problems include the high cost of store management and communication, as well as delays in problem-solving and store improvement. iService Inspection helps users elevate their store auditing efficiency through a mobile app or web management interface. Real-time store information can be displayed using surveillance cameras and audio/video recordings, increasing the transparency of store information and paving the way for digitized management.
Save on human resources during the epidemic
In response to rapidly increasing store numbers, the most direct challenge for businesses is the allocation of human resources, which is even more difficult when operations involve working with overseas locations. iService Inspection simultaneously supports on-site inspection and remote inspection. For remote inspections, users can link existing in-store surveillance cameras with iService Inspection and take a closer look at a store’s status using photos, video recordings, and footage playback. Remote inspection is the best approach for overseas store management, especially during the pandemic.
Hierarchical permissions make management more efficent
From brand headquarters to the store supervisor and store manager, each role in a chain store team involves individual responsibilities that need to be fulfilled. Enhancing the efficiency of each member is something that every store operator should priortize. iService Inspection allows store operators to swiftly delegate tasks and work items. Files with a store supervisor's electronic signature can be queried to check the status of work items. iService Inspection even automatically notifies and reminds users about their own incomplete tasks, thus increasing management efficiency.
Flexible scoring criteria to meet various retail needs.
The 3 types of scoring critera are
(1) Basic: pass/fail,
(2) Simple: 1-10 as the scoring standard, and
(3) Advanced: the deduction mechanism can be customized. Operators can choose criteria according to their needs.
Export inspection reports with a single click
Unlike paper-based inspection reports, which are difficult to query and trace, iService Inspection automatically quantifies inspection results and scores. Brand administrators can regularly check the performance of individual stores based on these quantified results. They can also swiftly export auditing results as PDF files, which can be used during scheduled meetings with administrators or e-mailed directly to top-level managers. Store managers can also view data reports to identify key items for improvement.
Inspection
Focus
Store monitoring
Users can view a store’s real-time operations through the in-store ONVIF cameras. Problems can be logged and reported to store managers immediately through photos, video recordings, and video playback.
On-site/remote inspection
Remote/on-site inspection provides standardized store services and meets the inspection needs for different settings through features such as nearest store location and on-site photo, video, audio, and text recording. All documents generated during the inspection are stored.
Exporting reports
iService Inspection allows users to export daily, weekly, and monthly data reports. Reports can be saved as PDF files or saved to the cloud so that users can flexibly and quickly obtain store information.
Inspection system architecture
Good Morning MACC
Good Morning MACC, a well-known breakfast chain in Taiwan, uses the iService Inspection function to manage its thousand-plus outlets. The digital store auditing software has helped Good Morning MACC to reduce copies of physical inspection checklists by 37,000. Reports can also be exported with a single click, thus saving the 1000 hours annually spent by store managers and supervisors on data compilation and query.
